The answer may take a while. In case you send us an inquiry during a non-business day, we will get back to you from the first business day after that.

*We only accept inquiries made by e-mail. Please note that we do not take inquiries by phone.

 【About the shipping status】

Please note that, because of unexpected climatic conditions as well as the COVID-19 situation, your order shipping may be delayed. Send your inquiries regarding the shipping status to the concerned delivery company.

【Shipping Status for Surface Mail in International Orders】

When choosing Surface Shipping (sea shipping), it will take approximately 2 to 3 months for your order to arrive (for more information, please check this website). Additionally, once the ship departs from Japan, the tracking information is not usually updated until it arrives in the port of the destination country. We apologize for any inconvenience this may cause and appreciate your patience until the shipment arrives.
*Please note that, in some countries, tracking information may not be updated even after it has arrived.

For inquiries regarding the shipping status, please contact the local delivery service.

 【About e-mail address when sending an
inquiry by mail】

If you enabled the e-mail reception from specific domains only, please make sure to add【@galaxybroadshop.com】 to it in order to allow the reception of the emails sent from our
website.

 Please note that mobile network providers'
emails such as EZweb, (including au.com, etc.), iCloud and Hotmail have high-security settings
on their servers, therefore you may be unable to receive the emails sent from
this website. Check your e-mail spam folder and, if you can't find the emails there either, please reach out to us by using an e-mail address that is not from the above-mentioned providers.